Exchanges & Refunds

At Mongolia Cashmere, we take great pride in the quality and craftsmanship of our products. If, within 14 days, you are not completely satisfied with your purchase for any reason, please return the item for an exchange or refund of the merchandise value. We remind you that it is possible to exchange an item (production time will be the same as the original order).

Our Returns Policy

Conditions for our return policy are as follows;

  • All items must be returned unused and with their original tags attached within 14 days of purchase.
  • The shipping of all defective and damaged items that are a result of our error will be fully covered by Mongolia cashmere.
  • Returns with the original purchase receipt will be exchanged or refunded in the original tender.
  •  Returns with a gift receipt will be exchanged with a merchandise credit for the value indicated on the gift receipt.
  • For exchanges; please include a note specifying the item you want to exchange your order with. For refunds please include a note explaining the reason of your cancellation.
  • We are unfortunately unable to offer free return postage. All the Exchange & Return postage must paid by the customer.

Cancelling Your Order

  • Should you decide to cancel your order, you will be refunded via your original method of payment.